About Naturehike
Naturehike is an outdoor gear brand founded in 2010 with a focus on camping equipment and accessories for people who want a more comfortable outdoor experience. The company says it develops products for camping, glamping, hiking, and travel, with an emphasis on lightweight materials, practical design, and product durability. Naturehike also highlights product testing, global reach, and a broader goal of making outdoor activities more accessible. Sustainability is part of the brand’s message as well, including efforts around product design, gear care, and extending product life.
Top Categories at Naturehike
- Tents
- Sleeping gear
- Furniture
- Kitchen gear
- Outdoor gear
- Outlet items
How to Use a Naturehike Promo Code
Applying a promo code at the official store is a simple way to reduce your order total before payment.
- Visit Naturehike and add your selected items to the cart.
- Proceed to checkout when you are ready to place the order.
- Locate the promo code or discount code field.
- Enter the code exactly as shown and apply it.
- Check that the discount appears in the order summary before completing payment.
Promo Code Not Working? Try This
- Check whether the code is still valid.
- Make sure the selected items qualify for the promotion.
- Review any exclusions for outlet, clearance, or final sale products.
- Re-enter the code carefully without extra spaces.
- Try refreshing the page or using another browser or device.
- Contact customer support if the issue continues.
Naturehike Refund & Return Policy
Orders may be cancelled for a full refund before shipment. After shipment, cancellations are not accepted. Returns and exchanges must be requested within 7 days of receipt, and items must be new, unused, and returned with original tags, packaging, and accessories. Proof of purchase is required.
For international orders shipped from China, returns and exchanges are not accepted unless the product has a quality issue. The buyer is responsible for return shipping costs when a return is approved. Refunds are generally processed within 3 business days after inspection and are issued to the original payment method. Clearance or final sale items, gift cards, store credits, and customized or personalized items are non-returnable.
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Naturehike Shipping
The store offers products that are ready to ship or available for pre-order, and notes that the team can help customers choose. Specific delivery timing was not provided in the material shared, but the store supports worldwide customers and provides order tracking through its support section.
Naturehike Customer Service
The company provides customer support for returns, warranty service, order questions, and general product inquiries. Customer service replies within one business day, and office hours are Monday to Friday, 8:30 a.m. to 5:30 p.m. GMT+8, excluding holidays and weekends.
Email: support@naturehike.com