About Brother & Sisters
Brother & Sisters is a jewelry brand that offers personalized and non-personalized pieces across everyday and gift-oriented categories. Their range includes rings, bracelets, necklaces, earrings, watches, and watch straps, with a focus on pieces that can be exchanged, repaired, or replaced through customer support policies. The brand highlights a satisfaction-focused approach through its exchange options, return window, and lifetime warranty coverage. Personalized jewelry is also part of the store’s offering, with separate policy terms due to the custom nature of those items.
Top Categories at Brother & Sisters
- Personalized Jewelry
- Rings
- Bracelets
- Necklaces
- Earrings
- Watches
- Watch Straps
How to Use a Brother & Sisters Promo Code
Applying a promo code at checkout is a simple way to reduce your order total before payment.
- Visit the official store and add your selected items to the cart.
- Proceed to checkout when you are ready to place the order.
- Locate the promo code or discount code field.
- Enter the code exactly as shown and apply it.
- Check that the discount appears in the order summary before completing payment.
Promo Code Not Working? Try This
- Check whether the code is still valid.
- Make sure the items in your cart qualify for the promotion.
- Review any exclusions related to personalized items or sale offers.
- Re-enter the code carefully without extra spaces.
- Try refreshing the page or using another browser or device.
- Contact customer support if the issue continues.
Brother & Sisters Refund & Return Policy
The store offers a 30-day return policy and a 30-day exchange policy from the date the original order is received. New or unused items can be returned or exchanged during that period, including exchanges for another size, a different style, or store credit. Rings returned for refunds or exchanges that are not in new condition may incur a 50% restocking fee.
Personalized items are not eligible for returns because they are made to order. However, if a personalized item has a defect, the company says it will replace it at no additional cost. Personalized orders also cannot be cancelled if more than 6 hours have passed since the order was placed.
Find Brother & Sisters on Social
Follow on Facebook
Follow on Instagram
Follow on TikTok
Follow on YouTube
Brother & Sisters Customer Service
The company provides support for returns, exchanges, warranty claims, damaged items, and general order questions.
Email: help@brother-and-sisters.com