About Aecojoy
Since 2016, Aecojoy has helped over 5 million customers across 25+ countries transform their homes with stylish outdoor structures, furniture, and pet solutions. The brand ships directly from 30 global warehouses for faster delivery and a lower carbon footprint. Their ready-to-assemble items are built to last, bringing comfort and convenience to homes everywhere while maintaining accessible and responsible design principles.
How to Use an Aecojoy Promo Code
Follow these steps to apply your discount code:
- Add your desired items to your shopping cart
- Proceed to checkout
- Look for the “Promo Code” or “Discount Code” field
- Enter your code exactly as provided
- Click “Apply” to see your discount reflected in the total
- Complete your purchase to secure the savings
Promo Code Not Working? Try This
- Check that the code is entered exactly as provided, including any capital letters
- Verify the code hasn’t expired
- Ensure your cart meets any minimum purchase requirements
- Confirm the code applies to items in your cart
- Clear your browser cache and cookies, then try again
- Try using a different browser or device
Aecojoy Shipping
The brand offers free standard shipping on all orders within the United States. Orders are shipped via UPS or FedEx, with handling time of 0-1 business days and shipping time of 1-5 business days. Total delivery generally takes 6-8 business days depending on location. Orders under 150 lbs ship via UPS/FedEx, while orders over 150 lbs are delivered by truck with slightly longer handling times of 1-3 business days. The brand ships only within the continental United States and does not ship to Alaska, Hawaii, or U.S. territories.
Aecojoy Refund & Return Policy
Returns must be requested within 30 days of receiving your order through their contact system. Items must be unused, unassembled, and in original packaging. The brand offers full refunds for cancellations before shipment and 80% refunds for cancellations after shipment. For quality issues, they provide replacement or full refund after verification. Non-quality related returns incur a 20% restocking fee and customer pays return shipping. All returns require authorization from customer service before shipping back to their designated return warehouse.
Warranty Coverage
Aecojoy provides a 60-day warranty covering mis-shipments, inaccurate information, systemic defects, and missing parts. Customers must contact service within 60 days of delivery with required documentation including shipping labels and product images. The warranty excludes damage from violent assembly, improper use, harsh environments, or issues beyond the 60-day period. Valid claims are remedied through product re-shipping or refunds.
Payment Methods
Sales tax is automatically calculated and collected based on each region during checkout.
Aecojoy Customer Service
Contact the brand at service@aecojoy.store or call +1 (818) 581-5223. Their office is located at 18351 Colima Rd 176, Rowland Heights, CA 91748.
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Price Difference Policy
If an item’s price decreases within 5 days of your purchase, you can apply for a refund of the price difference. This policy excludes clearance items and holiday sales such as Black Friday or Cyber Monday. Visit Aecojoy to check current pricing and available deals.